Sales Operations Manager

• Own strategy, reporting, and insights for customer retention
• Conduct root-cause churn analysis using churn reason codes, product usage metrics, and customer feedback
• Build and standardize data processes across Customer Success and Sales for accurate churn and contraction data capture
• Identify early warning signs of churn risk and design proactive mitigation frameworks with the Business Analytics team
• Develop forecasting models for subscriber growth, revenue projections, and market penetration using competitive and economic factors
• Create and maintain dashboards and visualizations for retention KPIs, renewal outcomes, and renewal trends
• Lead leadership renewal forecasting meetings and ensure actionable risk plans for high-value red accounts
• Translate complex data into strategic insights for Revenue and Customer Success executives
• Apply Generative AI workflows to qualitative churn reasons, exit surveys, and support interactions to identify underlying drivers

Explore Sales Operations Analyst at Recurly. Review requirements and application details.