Sales Operations Manager

• Own RFP and DDQ responses for PWS and xStocks from kickoff through submission
• Triage incoming questions and route technical and compliance items to Solutions and Compliance
• Coordinate contributions from Legal, Compliance, Security, Product, Engineering, and other internal teams
• Establish deadlines and drive follow-up to ensure timely, complete responses
• Oversee document assembly and final formatting
• Lead internal preparation and alignment for major client presentations and RFP due diligence meetings
• Track action items through resolution
• Qualify inbound leads and route them to the appropriate salesperson or self-serve onboarding
• Maintain Attio CRM data integrity across accounts, contacts, deal stages, and client outreach activity
• Build and maintain pipeline reporting in Attio and prepare materials for weekly pipeline reviews
• Manage handoff from signed deal to onboarding, confirming contracts, pricing, and billing details
• Produce weekly customer insights from call notes and CRM activity
• Communicate product requests, competitor feedback, pricing feedback, and emerging trends to Sales, Product, and leadership
• Develop and maintain an approved RFP and DDQ response library
• Use AI tools to draft accurate, consistent first-pass answers
• Identify process gaps and implement improved workflows, automating repetitive work where possible
• Perform additional duties and responsibilities as assigned

Explore Sales Operations Analyst at Kraken Digital Asset Exchange. Review requirements and application details.