Salesforce Administrator

• Own end-to-end delivery of Salesforce programs from discovery and planning through deployment and adoption.
• Work closely with business stakeholders, architects, developers, and third-party vendors.
• Deliver Salesforce implementations and enhancements.
• Lead high-visibility programs for enterprise clients.

Senior Project Manager, Salesforce

• Configure and maintain Salesforce custom objects, fields, page layouts, Lightning Record Pages, record types, validation rules, profiles, permission sets, custom permissions, and security settings
• Test and validate new features, enhancements, and system changes before deployment
• Partner with the third-party Salesforce development team on projects, enhancements, and issue resolution
• Support platform improvements and CRM optimization initiatives
• Learn and support a highly customized Salesforce environment and unique business processes
• Maintain data quality and support data governance efforts
• Manage performance scorecard processes for 500+ sales associates
• Extract Salesforce data and process, validate, and analyze results using Excel
• Support Power BI reporting and dashboard publication
• Maintain data accuracy and integrity across reporting platforms
• Create user documentation, training materials, and job aids
• Deliver training sessions as needed
• Support escalated CRM-related questions and issues