Salesforce Administrator

• Administer and maintain ECIC’s Salesforce environment, including system configuration, user access, automation, security, reporting, and data quality
• Collaborate with teams across ECIC to understand business needs, improve processes, and develop Salesforce solutions supporting program and organizational priorities
• Develop and maintain reports, dashboards, data collection tools, and workflows
• Participate in cross-team projects involving Salesforce, data collection, reporting, workflow development, system enhancements, and process improvement
• Serve as ECIC’s Salesforce subject matter expert and skilled facilitator
• Provide guidance, training, and technical support to staff
• Troubleshoot system issues, test and implement enhancements, and maintain system documentation
• Coordinate with external Salesforce partners when additional technical support is needed
• Represent ECIC in internal and external meetings, workgroups, and projects related to Salesforce and organizational data systems