Salesforce Analyst

• Elicit, analyze, and document complex business requirements through stakeholder interviews, process observation, and interactive workshops
• Translate business needs into user stories, functional specifications, and Business Requirements Documents (BRDs)
• Define business rules, measurable success metrics, and acceptance criteria for automated and AI-enabled workflows
• Maintain end-to-end traceability from initial business needs to technical solutions
• Map current-state and future-state operational processes using BPMN and swimlane diagrams
• Analyze data models, data flows, and configurations to identify operational gaps and dependency risks
• Collaborate with Product Managers, Solution Architects, Developers, and QA engineers
• Participate in Agile/Scrum ceremonies and provide functional input on API connectivity, data migration, and middleware integration
• Lead UAT strategy, develop test scenarios, map requirements to test cases, coordinate execution, and manage defect triage and validation
• Maintain decision logs, knowledge-transfer documentation, and change-control materials
• Assist with change-management strategies and stakeholder communications
• Track project status, risks, and dependencies
• Bridge business stakeholders and technical execution teams to support Salesforce-based customer service modernization across APAC

Explore Senior Business Analyst – Salesforce, Enterprise Platforms at In All Media. Review requirements and application details.