Security Operations

• Conduct the technical aspects of response operations for critical events
• Perform immediate containment, investigation, and management of remediation actions
• Enhance defenses using knowledge acquired during incident response
• Develop skills across multiple security products
• Collaborate with higher-tier staff, service delivery teams, and clients
• Review or respond to security alerts to determine relevancy and urgency
• Create or triage trouble tickets requiring Tier 2, Tier 3, or Incident Response review
• Monitor security incidents and advanced alerts within established customer SLAs
• Assist with remediation of critical information security incidents
• Review trouble tickets generated by team members
• Review and collect asset data, configurations, and running processes for investigation
• Act as first responder to security event escalations via email, phone, and ticket
• Communicate status with clients and escalate issues appropriately
• Manage and monitor assigned security platforms according to established procedures
• Complete assigned projects on time and with high quality
• Pursue continual self-improvement through education, training, and certification
• Write task documentation, procedures, and knowledgebase articles
• Help determine client needs and triage client requests to the appropriate resource
• Participate in flexible on-call support for 24/7/365 security operations
• Uphold company values, policies, and accountability

Explore SOC Analyst I / II at ProCircular. Review requirements and application details.