ServiceNow

• Coordinate delivery activities across ServiceNow development, administration, and CMDB teams
• Drive visibility into team priorities, commitments, capacity, and progress
• Facilitate intake, triage, prioritization, roadmap planning, and release readiness
• Track dependencies, risks, blockers, and cross-functional initiatives
• Serve as the primary operational point of contact for ServiceNow stakeholders
• Build relationships with business leaders, process owners, and technical teams
• Communicate platform strategy, delivery status, and operational metrics
• Support Product Owners and Process Owners with requirements, priorities, backlog management, and work intake
• Facilitate business requirements gathering and solution discussions
• Establish governance practices and coordinate platform governance activities
• Support demand management, prioritization frameworks, review boards, service catalog, request management, and process governance
• Coordinate operational reporting and KPI reviews
• Develop stakeholder-facing dashboards and status reporting
• Track adoption and effectiveness of ServiceNow capabilities
• Identify opportunities to improve delivery processes and drive simplification and standardization
• Support operational maturity initiatives, lessons learned, improvement planning, and data-driven decision making

ServiceNow Operations & Delivery Lead

• Improve operational effectiveness, delivery execution, stakeholder engagement, and platform governance across ServiceNow products and capabilities
• Coordinate delivery activities across ServiceNow development, administration, and CMDB teams
• Drive visibility into team priorities, commitments, capacity, and progress
• Facilitate intake, triage, prioritization, roadmap planning, and release readiness
• Track dependencies, risks, blockers, and cross-functional initiatives
• Serve as the primary operational point of contact for ServiceNow stakeholders
• Build relationships with business leaders, process owners, and technical teams
• Communicate platform strategy, delivery status, and operational metrics
• Support Product Owners and Process Owners in defining requirements and priorities
• Coordinate backlog management and work intake processes
• Facilitate business requirements gathering and solution discussions
• Establish governance practices and promote standardized workflows and platform capabilities
• Coordinate platform governance, demand management, prioritization frameworks, review boards, and decision-making processes
• Drive consistency across ITSM, CSM, CMDB, workflow automation, and reporting solutions
• Coordinate operational reporting and KPI reviews
• Develop stakeholder-facing dashboards and status reporting
• Support service health and service ownership initiatives
• Track adoption and effectiveness of ServiceNow capabilities
• Identify opportunities to improve platform delivery processes
• Drive simplification, standardization, operational maturity, lessons learned, and improvement planning
• Promote data-driven decision making

ServiceNow jobs in California

ServiceNow Operations & Delivery Lead

ServiceNow Operations – Delivery Lead