ServiceNow

• Administer and maintain ServiceNow production and non-production environments
• Monitor platform health, performance, stability, availability, and operational readiness
• Manage platform configurations, system properties, plugins, integrations, and platform features
• Conduct platform health assessments and coordinate remediation activities
• Ensure platform adherence to established security, compliance, and governance standards
• Support platform maintenance, patches, hotfixes, and security updates
• Coordinate instance cloning activities across development, QA, test, and production environments
• Maintain environment consistency and alignment between production and non-production instances
• Coordinate upgrade preparation, environment validation, testing support, and post-upgrade stabilization activities
• Manage developer access requests, administrative permissions, and environment provisioning
• Serve as a primary point of contact for ServiceNow platform operational support
• Lead operational reviews with ServiceNow support teams and internal stakeholders
• Review and track incidents, cases, problem records, change requests, platform advisories, defects, and remediation activities
• Escalate critical platform issues and coordinate resolution with ServiceNow support, engineering teams, and vendors
• Track platform defects, problem records, support cases, and remediation plans through resolution
• Participate in platform governance, change reviews, and architecture discussions
• Perform other duties as assigned

ServiceNow jobs in Florida

ServiceNow Platform Administrator