ServiceNow

• Design and build AI-powered employee self-service experiences using ServiceNow
• Advance common requests from conversational assistance to automated fulfillment and autonomous completion where appropriate
• Partner with product and business teams to simplify processes and build reusable enterprise actions
• Connect capabilities securely to enterprise systems and own engineering quality from discovery through production
• Engineer ServiceNow conversational experiences, knowledge, workflows, and agent capabilities
• Improve knowledge quality and implement permissions-aware retrieval grounded in catalog, CMDB, and service data
• Define AI evaluation scenarios and release criteria; test prompts, models, tools, and knowledge before release
• Build human approval, audit trails, and suspension controls for sensitive or faulty automation
• Build reusable actions, subflows, and agent tools; expose governed ServiceNow services through APIs
• Design secure integrations with contracts, validation, retries, and rollback
• Configure least-privilege roles, integration identities, and secrets management
• Support access reviews and audit evidence with process owners and Security
• Measure cycle time, manual steps removed, hours released, adoption, and rework
• Own production reliability for platform capabilities and integrations
• Use logs, alerts, root-cause analysis, regression testing, source control, and runbooks to reduce failures
• Monitor task completion, self-service resolution, and latency
• Participate in the on-call rotation
• Provide technical leadership through design reviews, code reviews, and mentoring
• Evaluate ServiceNow releases and AI capabilities and recommend roadmap improvements
• Use approved AI tools in engineering and review generated output
• Provide user guidance and knowledge transfer

Explore Senior ServiceNow Engineer at Credit Acceptance. Review requirements and application details.