Spanish

• Support guests via phone, email and live chat throughout their stay
• Assist with check-ins, check-outs and general booking enquiries
• Resolve guest issues quickly while delivering a high standard of customer service
• Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues
• Assess the urgency of each situation and prioritise accordingly
• Make outbound calls to guests, property managers and contractors when required
• Accurately document all interactions and actions taken
• Escalate issues where appropriate while maintaining ownership of the guest experience
• Follow customer-specific procedures and brand guidelines
• Contribute ideas to improve GuestCare processes and service quality

Explore GuestCare Specialist, English, Spanish at KeyNest. Review requirements and application details.