Strategy

• Provides high-level analytical support in the design, development, and communication of long-term strategies
• Partners with business and functional experts to identify opportunities driving customer retention, portfolio growth, and new business acquisition
• Supports development, execution, and optimization of capture and recapture strategies
• Develops and implements strategies to increase customer retention, strengthen customer relationships, identify origination opportunities, and drive portfolio growth
• Designs, executes, and optimizes customer outreach campaigns and engagement initiatives across multiple channels
• Leverages Velocify, Volly, Dialer technologies, and related lead management tools
• Analyzes customer, portfolio, lead, outreach, and campaign performance data
• Develops actionable recommendations to improve engagement, conversion, retention, and business performance
• Adheres to risk and regulatory standards, policies, and controls; escalates risk-related issues
• Maintains internal control standards and implements audit and regulatory action items
• Provides work leadership and may indirectly manage team members on specific projects

Explore Business Strategy Lead at M&T Bank. Review requirements and application details.