Student

• Support the Student Complaints Manager to manage and resolve student complaints and appeals
• Investigate complaints and appeals, assess evidence, prepare case summaries and recommendations, and draft outcome correspondence
• Provide practical advice on the Student Complaints Policy and related procedures
• Triage new appeals, set priorities and maintain momentum across a high-volume caseload
• Gather and test evidence, liaise with relevant parties, verify policy application and assess remedies
• Keep complainants and appellants informed about processes, timelines and outcomes
• Identify and refer urgent welfare or safety risks
• Apply policies and procedures consistently, ensuring procedural fairness, independence and no conflicts of interest
• Meet acknowledgement and resolution timeframes and record reasons for extensions
• Safeguard privacy and confidentiality and maintain accurate records
• Provide specialist advice on appeals involving academic integrity breaches and generative AI use
• Work with the Student Complaints Manager, Policy and Academic Governance, Legal and relevant offices on complex or high-risk matters
• Contribute to complaint-handling resources, training, benchmarking and continuous improvement
• Build respectful relationships with students, academics and professional staff while delivering outstanding service

Explore Student Complaints Officer at Notitia. Review requirements and application details.