Student

• Respond to student enquiries through phone, webchat, portal, and walk-in channels.
• Resolve enquiries about academic records, official student documents, fees, payments and refunds, insurance, graduation, and other administrative matters.
• Collaborate with stakeholders including the Academic Registrar’s Group and Finance.
• Promote self-service tools and guide students in using the RMIT website and myRMIT.
• Manage end-to-end student ID card services, including requests, issuing cards, replacements, fee payments, and room access enquiries.
• Store and handle invalid or expired student ID cards according to University policy.
• Maintain accurate enquiry records, categorisation, and documentation.
• Participate in team meetings and service improvement activities.
• Identify opportunities for service enhancement and automation.
• Maintain knowledge of University policies, procedures, and systems.
• Undertake other duties consistent with the role classification.

Explore Student Services Officer at RMIT School of Education. Review requirements and application details.