Supervisor

• Lead and provide professional and disciplinary supervision for an existing team
• Monitor team performance and take responsibility for team success
• Drive continuous improvement to ensure targets are achieved
• Coach and motivate employees to ensure quality and support professional development
• Optimize internal work processes in collaboration with project stakeholders
• Analyze key performance indicators on a daily, weekly, and monthly basis
• Prepare and conduct daily pre-shift meetings, including KPI reviews and action planning
• Prepare project-specific reports and analyses for the client
• Support, assess, and develop the team to ensure continuous target achievement
• Conduct contact monitoring followed by feedback, coaching, and, where necessary, training measures
• Ensure service levels and maximize team productivity to achieve financial targets
• Provide real-time support during difficult customer interactions and handle escalated cases professionally and solution-orientedly
• Collaborate with the client contact to identify issues and develop KPI action plans
• Comply with Teleperformance policies and report violations to management
• Collaborate with WFM, QA, HR, Payroll, and other departments
• Take responsibility for time tracking and attendance records
• Exercise disciplinary responsibility for the assigned team

Explore Supervisor, DKB at Teleperformance. Review requirements and application details.