Supervisor

• Lead, coordinate and develop SOC L2/L3 Analysts, ensuring effective workload distribution, investigation quality, timely incident resolution and SLA compliance
• Provide expert technical guidance and escalation support to L1 Analysts, improving alert triage, investigation effectiveness and escalation quality
• Lead and support complex security incident investigations, coordinating technical response activities, containment recommendations, escalations and root cause analysis
• Provide technical guidance and support to customers during security incidents and service escalations
• Collaborate with SOC and Service Managers on customer communications, incident reporting, service reviews and security performance reports
• Drive Detection Engineering, including development, tuning and optimization of SIEM correlation rules, detection use cases and alerting logic
• Coordinate proactive Threat Hunting activities using threat intelligence, threat behavior analysis and MITRE ATT&CK
• Establish and improve SOC investigation procedures, playbooks, escalation workflows, knowledge bases and incident handling methodologies
• Collaborate with SOC Engineering on new technologies, SIEM integrations, automation, SOAR/XDR capabilities, detection requirements and operational acceptance of new solutions
• Monitor SOC operational effectiveness, including detection quality, incident response times, investigation backlog, recurring incidents and analyst performance
• Coach and train SOC analysts, supporting technical development, certifications, knowledge sharing and continuous improvement

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