Supervisor

• Develop individuals and the team to enable effective execution of the Quality Framework and consistently deliver the best customer experience
• Ensure team members create added value for customers and pursue the customer service philosophy
• Ensure transparency, alignment, and engagement with Vista’s strategy, mission, and goals
• Facilitate and support organizational changes for teams
• Foster psychological safety and encourage ideas, questions, concerns, and learning from mistakes
• Create a culture of timely feedback to help team members grow and improve
• Support employee development through feedback, mentoring, coaching, and team-based exchange sessions
• Establish an accountable, mutually supportive, committed, and engaged working environment
• Partner with Workforce Management, Human Resources, Quality, and Learning departments
• Assume disciplinary responsibility, including decisions around contract extensions and probationary periods
• Participate in interviews and employment decisions with Talent Acquisition
• Conduct communication check-ins with new hires during training
• Conduct development conversations, personal development plans, and identify development resources
• Conduct regular one-on-ones regarding team member performance
• Facilitate disciplinary discussions
• Connect Vista’s strategy to team members’ work
• Perform quality processes such as call listening, side-by-side monitoring, and call calibrations; handle customer interactions when needed
• Identify and implement opportunities to improve team performance
• Seek feedback on own performance and document development progress
• Use learning resources and development opportunities to expand knowledge and skills

Explore Supervisor, High Value Customer at Vista. Review requirements and application details.