Supervisor

• Direct dispatch activities to achieve desired response-time results
• Take immediate action to prevent or correct dispatch problems
• Collaborate with ERS supervisors, dispatchers, field staff, trainers, and management
• Monitor calls and service areas for aging and bottlenecks
• Supervise, mentor, and coordinate lead dispatch personnel
• Ensure staff understand their roles and demonstrate competence
• Enforce AAA dispatch standards, procedures, practices, and Five Diamond Service
• Provide regular dispatcher performance reports
• Identify service-quality problems and coordinate corrective actions
• Coordinate troubleshooters and communicate changing dispatch conditions
• Assist with operational and technological changes
• Detect equipment malfunctions and implement contingency measures
• Consider cost implications of dispatch decisions
• Perform other duties as assigned

Supervisor jobs in Rhode Island

Dispatch Supervisor