Support Engineer

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs
• Analyze logs, error traces, and metrics to identify root causes
• Query production databases in read-only mode to validate data-related issues
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
• Escalate complex issues to Engineering with clear documentation and findings
• Track incidents and outages through resolution using monitoring and error-tracking tools to verify fixes
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
• Maintain deep understanding of client solutions and meet KPIs

T3 Support Engineer, Fluent English

• Design efficient technical solutions and applications from technical and functional requirements according to IT standards
• Ensure correct deployment of solutions across different systems
• Build detailed knowledge of technical systems and assets used by multiple applications across business domains
• Analyse system integrations, standards, and dependencies between applications
• Design stable, maintainable, and scalable solutions
• Produce technical analyses, design documents, process descriptions, and UML diagrams
• Guarantee the long-term quality of applications and platforms within the assigned domain
• Systematically evaluate applications and platforms
• Prepare and execute required test cases
• Determine and communicate necessary regression tests
• Ensure unit testing, non-regression testing, and technical documentation
• Act as technical point of contact for project managers and IT management
• Proactively communicate issues, required changes, risks, dependencies, and potential delays
• Act as a bridge between architects and developers

Support Engineer jobs in Belgium

T3 Support Engineer, Fluent English

Technical Analyst