Support Engineer

• Deliver customer support via chats and emails
• Record and document incidents, service requests, and customer information in Jira CRM
• Assess and prioritize incidents according to urgency, impact, and procedures
• Escalate incidents to appropriate internal departments or support levels
• Build strong customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Maintain understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Support Engineer jobs in Bosnia and Herzegovina

Technical Support Consultant, Croatian, English