Support Engineer

• Perform Factory Acceptance Tests, system integration, validation, and end-to-end testing
• Lead deployment, commissioning, and integration activities with customer technical teams
• Coordinate software upgrades, migrations, patches, and feature rollouts
• Deliver customer training, knowledge transfer sessions, and operational handover activities
• Maintain accurate deployment, architecture, and project documentation
• Act as the primary technical contact for assigned customers
• Manage escalations and coordinate with Engineering, Product Management, Operations, and Sales teams
• Perform troubleshooting, root cause analysis, and corrective actions for complex technical incidents
• Develop preventive maintenance plans, platform health checks, and service improvement initiatives
• Ensure SLA compliance and effective case management
• Coordinate support with L2/R&D, cloud vendors, and third-party suppliers
• Manage RMA and hardware replacement activities when required
• Leverage artificial intelligence tools and automation to improve technical problem-solving, operational efficiency, service quality, and customer experience
• Support video delivery solutions across Hong Kong, Greater China, Taiwan, Mongolia, and the wider Asia-Pacific region

Explore Deployment & Support Engineer – Broadcast, OTT, CDN at Ateme. Review requirements and application details.