Support Engineer

• Provide timely and effective technical support through the ticketing system
• Track, prioritize, resolve, or escalate requests according to established SLAs
• Investigate and troubleshoot product-related issues, identify potential causes, gather technical information, and document findings
• Handle inquiries about product functionality, API usage, account access, licenses, and other support matters
• Collaborate with Development, Product, Sales, and Customer Success to investigate issues, coordinate resolutions, and communicate customer updates
• Support customer-facing teams with technical guidance and product information
• Maintain and update support documentation, troubleshooting guides, standard operating procedures, and knowledge base articles
• Identify recurring issues, product limitations, and customer feedback to support continuous product and process improvement

Explore Support Engineer at Social Links. Review requirements and application details.