Support Engineer

• Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure
• Investigate, diagnose, and resolve technical incidents and service requests
• Monitor and troubleshoot cloud-based environments and services
• Support AWS and/or Azure environments as part of day-to-day technical operations
• Collaborate with internal technology teams to troubleshoot and resolve complex issues
• Escalate incidents when necessary and follow issues through to resolution
• Document troubleshooting steps, solutions, and technical procedures
• Identify recurring issues and contribute to improvements in support processes and system reliability
• Communicate technical issues and solutions clearly to technical and non-technical stakeholders
• Follow established support, security, and operational procedures

Support Engineer jobs in Latin America

Technical Support Engineer – Digital Marketing