Support Engineer

• Seek to understand the customer's need and use case in each Support interaction.
• Resolve questions and technical issues with clear, practical guidance, ensuring the proposed solution meets the customer's need.
• Reproduce reported issues, document findings, and escalate to Product and Engineering when additional expertise is needed.
• Own assigned support tickets from start to finish, including investigation, escalation, customer updates, and resolution.
• Coordinate and deliver assigned professional services projects.
• Contribute technical expertise to Help Center articles and internal documentation.
• Identify patterns across customer requests and recommend improvements to our product, services, and processes.
• Use AI and connected tools to investigate, organize, and complete work efficiently while maintaining accuracy and sound judgment.
• Operate efficiently in an ecosystem of connected platforms, including ChatGPT, Slack, Jira, HubSpot, GitHub, Fellow, etc.
• Contribute to overall Customer Success objectives to enhance customer experience and sentiment.

Explore Support Analyst at CourseStorm. Review requirements and application details.