Support Engineer

• Attend R&D team meetings to stay current on product developments and known issues
• Serve as technical liaison between engineering and customer-facing teams
• Coordinate escalation workflows between CSMs and engineering
• Track and prioritize technical issues across the customer base
• Design and implement standardized support processes
• Create documentation templates and knowledge base materials
• Establish SLA frameworks and escalation protocols
• Build reporting dashboards for support metrics
• Provide technical guidance to CSMs during complex customer issues
• Assist with technical aspects of customer onboarding
• Help prepare technical responses for customer inquiries
• Provide updates directly to customers through support@reco.ai to support quick response times
• Reduce average time to resolve technical issues
• Implement standardized support workflows within 90 days
• Establish clear escalation paths with defined SLAs

Explore Support Engineer at Reco. Review requirements and application details.