Support Engineer

• Act as a primary contact for technical support at Whitefish Credit Union
• Handle IT Service Center support requests
• Develop procedural and support documentation
• Diagnose and resolve computer hardware and software problems onsite or remotely
• Collaborate with cross-functional teams on system-efficiency projects
• Provide guidance and training to Tier I technicians
• Serve as escalation point to Tier 3 Support Analysts
• Receive Tier I escalations and track and verify resolution
• Coordinate Tier 1 efforts to maintain high customer support levels
• Provide timely technical assistance to staff and document resolutions
• Set up, manage, and delete employee user accounts
• Maintain desktop hardware inventory
• Diagnose and resolve hardware, software, and network issues
• Perform installations, upgrades, and patches
• Support implementation and maintenance of networks, servers, applications, and other enterprise systems
• Monitor and update service desk tickets for service-level agreement compliance
• Keep users informed throughout issue resolution
• Maintain standard operating procedures and troubleshooting guides
• Report to work on time and perform other duties as assigned

Explore Technical Support Analyst II at Whitefish Credit Union. Review requirements and application details.