Support Engineer

• Provide Tier 1 and Tier 2 operational support for AI/ML solutions
• Identify failed jobs, degraded pipelines, and performance anomalies
• Triage incidents, investigate issues, and coordinate escalation to Tier 3 Engineering
• Participate in on-call rotas once established
• Validate successful completion of pipelines and jobs
• Monitor data pipeline health, model execution, and basic performance metrics
• Identify operational issues before they impact customers
• Respond to or alert customers about model outages or issues
• Support incident management, rollback, and recovery activities
• Use and maintain runbooks and operational documentation
• Work with Engineering to improve supportability and observability
• Contribute to knowledge sharing to reduce single points of failure
• Work within defined SLAs and support processes
• Build quarterly business reviews on ML model health
• Evaluate champion/challenger models for promotion decisions
• Monitor model drift and performance degradation
• Validate that model updates and added data do not introduce bias
• Provide MLOps coverage through assigned shift rotas and rotational on-call work

Support Engineer jobs in Nepal

MLOps Support Engineer