Support Engineer

• Serve as a technical expert and point of contact for enterprise customers
• Resolve production issues and answer platform questions
• Monitor production systems and infrastructure health
• Proactively identify and resolve issues to maintain high availability
• Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems
• Create and maintain customer-facing documentation and internal runbooks
• Create and expand internal monitoring dashboards
• Participate in the on-call rotation and lead incident response when necessary
• Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements
• Drive continuous improvements in support operations, tooling, and workflows

Explore Senior Support Engineer at Validation Cloud. Review requirements and application details.