Support Engineer

• Investigate and troubleshoot issues escalated from T1 involving backend systems, databases, and cross-system integrations
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs
• Analyze logs, error traces, and metrics to identify root causes
• Query production databases in read-only mode to validate data-related issues
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
• Escalate complex issues to Engineering with clear documentation and findings
• Track incidents and outages through resolution using monitoring and error-tracking tools to verify fixes
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
• Maintain deep understanding of client solutions and meet KPIs
• Collaborate with SupportYourApp clients and internal Engineering teams in a global support environment

Explore T3 Support Engineer, Fluent English at SupportYourApp. Review requirements and application details.