System Administrator

• Provide on-site systems administration support within a 24x7 operational environment
• Troubleshoot Linux and Windows servers remotely and hands-on
• Perform security administration, routine patch maintenance, network monitoring, and system configuration
• Perform general system operations, server maintenance, user account administration, and daily performance/availability monitoring
• Open, track, and resolve trouble tickets initiated via phone and email
• Manage customer inquiries and escalate complex issues to tier-three support teams
• Support server infrastructure, including firewalls, security configurations, database connections, malware protection software, and patch management
• Create, verify, and restore system data backups
• Review application logs to address security or usability concerns
• Install, configure, test, and upgrade server hardware, client operating systems, network peripherals, and computer-related equipment
• Support AWS cloud environments, identity management systems, PKI, and Ansible automation
• Maintain technical and data documentation, system logs, inventory records, and operational reports
• Collaborate with development and engineering teams on elevated technical issues
• Perform other duties as assigned

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