Team Lead

• Lead, supervise, and motivate a team of sales agents to meet or exceed KPIs, including generated revenue, conversion, sign ratio, and productivity
• Monitor and analyze performance metrics
• Conduct quality audits and deliver constructive feedback and coaching
• Plan and manage schedules, ensuring adequate coverage and minimal shrinkage
• Act as the primary escalation point and resolve complex issues
• Assist agents with basic IT issues and file IT tickets for more complex issues
• Provide real-time floor support and guidance during active operations
• Identify process inefficiencies and recommend and implement improvements
• Collaborate with clients and internal teams on SLAs, expectations, and performance targets

Team Lead – BPO, German, French

• Lead, supervise, and motivate a team of sales agents to meet or exceed KPIs, including generated revenue, conversion, sign ratio, and productivity
• Monitor and analyze performance metrics
• Conduct quality audits and deliver constructive feedback and coaching
• Plan and manage schedules to ensure adequate coverage and minimal shrinkage
• Act as the primary escalation point and resolve complex issues
• Assist agents with basic IT issues and file IT tickets for complex issues
• Provide real-time floor support and guidance during active operations
• Identify process inefficiencies and recommend and implement improvements
• Collaborate with clients and internal teams on SLAs, expectations, and performance targets

Team Lead jobs in Bulgaria

Team Lead – BPO, German, French

Team Lead – BPO, Dutch