Team Lead

• Lead and develop the three-person QC function, including workload planning, prioritization and performance management
• Define daily and weekly QC priorities based on project deadlines, production capacity and quality risk
• Train and coach QC specialists and build resilience through cross-training and documented working practices
• Ensure complaints, QC findings and production issues are handled through one consistent quality process
• Maintain consistent QC practices across locations, projects and production teams
• Own the end-to-end QC process for data-production workflows
• Design and implement an AI-native QC system embedded in the production flow
• Define automated checks, sampling strategies, acceptance criteria, quality thresholds, quality gates and escalation procedures
• Use risk-based sampling to focus human review on high-risk and ambiguous cases
• Work with ML and Engineering teams to improve validation rules, issue detection and automated quality checks
• Establish and maintain QC KPIs, quality dashboards and a consistent defect taxonomy
• Track error rates, escaped defects, client complaints, completeness, accuracy, rework, rejection rates, review time and automation coverage
• Analyze QC results to identify trends, root causes and systemic problems
• Develop and maintain QC SOPs, checklists, quality standards and corrective-action processes
• Turn QC findings and client complaints into structured feedback for Production, ML, Product and Engineering
• Lead root-cause analysis and corrective and preventive actions for recurring quality problems
• Reduce repetitive manual inspection while maintaining or improving quality
• Support project teams in defining project-specific quality requirements
• Monitor quality throughout high-priority projects and flag risks early
• Provide final QC input before project delivery and ensure lessons learned improve future workflows

Explore QC Team Lead at greehill. Review requirements and application details.