Team Lead

• Support patients navigating access to complex medications
• Assist Supervisors and Program Managers as a super user of program technology and subject matter expert on program business rules
• Provide assistance to team members resolving problems and deliver side-by-side training
• Collaborate with program leadership to maintain SOPs and work instructions
• Write and update work instructions for ongoing training needs
• Identify and implement Lynk Task Force enhancements
• Identify and implement system validations to prevent Benefit Specialist/Case Manager errors
• Lead classroom and side-by-side training for new hires
• Assist with continued training for team members
• Audit PowerBI and Lynk to ensure data accuracy
• Lead Insurance Navigation rollouts for companywide initiatives
• Assist program leadership as needed
• Perform Team Lead responsibilities alongside Case Manager/Benefit Specialist duties
• Ensure training deadlines and SOP requirements are met consistently
• Perform additional assigned tasks or projects
• Handle prescriptions, cases, and medical records accurately and timely

Explore Team Lead at Valeris. Review requirements and application details.