Team Leader

• Check Export payment Discount under Export/Import according to the Bank's internal policies and ICC guidelines
• Check documents against L/C or SBLC according to UCP/ISBP/ISP, applicable ICC guidelines, and bank policies
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Input documents into the system and prepare SWIFT for advising
• Perform ad-hoc tasks assigned by the Team Head
• Share errors and knowledge gaps resulting in document rejection with the line manager/team
• Manage customer expectations and work on automation projects
• Participate in team huddles and provide solutions to issues
• Implement solutions quickly and work with the onshore unit for seamless client delivery
• Ensure efficient transaction processing, service-standard adherence, and quality service
• Act as final checker of import or export bill documents and ensure consistency among checkers
• Ensure procedures in the relevant manual are followed during transaction processing
• Recommend actions regarding changes in laws, ICC rules, government regulations, and bank policies
• Take corrective and preventive action based on customer complaints, operations errors, and quality/RCSA analysis
• Escalate errors, customer complaints, service defects, and issues to the manager
• Lead a team

Explore Team Leader – Document Check & Lodgment at Mashreq. Review requirements and application details.