Team Leader

• Lead and manage a team of Learning and Organisational Development (L&OD) Consultants
• Provide direct line management, coaching, continuous professional development, performance reviews, 1:1 sessions, and capability assessments
• Foster a collaborative, high-performing, resilient team culture supporting innovation, continuous learning, and service excellence
• Oversee end-to-end delivery of L&OD interventions, ensuring evidence-based practices, high facilitation standards, clinical/OD rigor, and alignment with client needs
• Monitor delivery metrics, client feedback (CSAT/NPS), and quality assurance benchmarks
• Provide subject matter expertise and facilitation guidance for complex, high-visibility, or sensitive client engagements
• Act as primary escalation point for intervention design challenges, facilitation risks, and client service concerns
• Drive client satisfaction, engagement, retention, and new business growth targets
• Collaborate with Customer Success and Business Development teams to review client outcomes, measure intervention impact, and identify upsell/expansion opportunities
• Lead development, refresh, and enhancement of L&OD products, workshops, and scalable intervention toolkits for Lyra South Africa
• Translate departmental strategy into team objectives and operationalized delivery workflows
• Ensure product design reflects market trends, clinical/OD best practices, and diverse client requirements
• Lead training, upskilling, and engagement of external affiliate facilitators and practitioners
• Establish standardized delivery guidelines, product training modules, and quality audit processes for affiliates
• Deliver high-quality learning and organizational development services to Lyra South Africa clients

Team Leader – Learning and OD

• Lead and develop a team of planners responsible for strategic, tactical, and mill planning activities across in-house produced products and bought-in goods
• Deliver target customer service levels across the South African region
• Develop and execute inventory management strategies and tools to achieve inventory and service objectives
• Ensure effective management of raw material and semi-finished inventory levels at mill locations
• Support regional promotional activities to ensure product availability and successful execution
• Drive collaboration with regional affiliates to improve service, availability, communication, portfolio management, and planning execution
• Support statistically managed inventory initiatives focused on year-over-year inventory improvements
• Champion best practices and standardized Sales & Operations Planning (S&OP) processes across Product Supply

Team Leader jobs in South Africa

Team Leader – Learning and OD

Planning Team Leader