Team Leader

• Lead and motivate a team of Prime Advocates to achieve performance targets and company objectives
• Coach employees and provide constructive feedback to improve engagement and performance
• Apply corrective action through disciplinary processes when required
• Collaborate on new strategies and process improvements
• Provide daily, weekly and monthly reports for internal and external clients
• Support scheduling, team coverage, and hours tracking/progression
• Assist team members with service level agreements and performance metrics
• Take escalated Supervisor calls
• Evaluate call recordings and conduct QA call reviews when required
• Create or facilitate team huddles, presentations and team contests
• Ensure employees comply with Regulatory Compliance, Quality and CBT requirements
• Assist with recruiting, training and onboarding employees
• Champion company core values and employee engagement programs
• Perform other duties as assigned

Explore Operational Team Leader, Banking at Bill Gosling Outsourcing. Review requirements and application details.