Technical Account Manager

• Lead the team of Email Technical Account Managers
• Oversee onboarding and full lifecycle support for Deliverability Services customers
• Build professional and trusting relationships with customers and internal leaders and executives
• Serve as a customer escalation point for the TAM team
• Establish processes, procedures, and KPIs to support TAM success
• Ensure Sinch Email and clients comply with SLAs, terms of service, and acceptable use policy
• Create and develop TAM onboarding and training
• Report on and improve customer engagement and retention
• Proactively contact clients to establish strong relationships
• Recommend improvements to processes, tools, and materials to enhance customer experience
• Conduct one-on-one meetings with TAMs
• Collaborate with Sales to identify revenue growth opportunities through new services and contract renewals

Explore Manager, Technical Account Management at Sinch. Review requirements and application details.