Technical Account Manager

• Provide advanced support for VIP customers and escalations
• Troubleshoot VoIP, SIP, networking, and UCC/ITSG product issues
• Participate in a 24/7 on-call rotation to support critical customer needs
• Partner with Engineering and Development teams to resolve complex technical issues
• Identify trends, manage escalations, and ensure strong customer satisfaction
• Document support cases and maintain SLA commitments

Explore Technical Account Manager at GoTo. Review requirements and application details.