Technical Account Manager

• Serve as the primary post-sales technical point of accountability for assigned customers
• Act as senior technical authority for strategic, high-risk, or enterprise customer accounts
• Own complex, multi-site, multi-platform environments
• Serve as an escalation point for systemic or cross-domain technical issues
• Identify recurring technical patterns and drive cross-functional improvements across Support, Engineering, and Product
• Mentor and develop Level 3–4 TAMs and establish engagement and escalation best practices
• Build trusted relationships with technical and executive stakeholders
• Maintain understanding of customer environments, architecture, and operational posture
• Orchestrate customer-facing activities without replacing Support, Project Management, or Sales
• Lead recurring technical reviews focused on system health, risks, and upcoming changes
• Align customer technical roadmaps with IGT platform evolution
• Prepare customers for upgrades, patches, and platform changes
• Own customer communication during incidents and escalations
• Coordinate resolution across internal technical teams
• Drive root cause visibility and long-term resolution strategies
• Align Support, Engineering, Delivery, and Product teams with customer needs
• Partner with Sales for technical alignment
• Drive structured feedback into Product Management and Engineering
• Coordinate customer training efforts
• Maintain account plans and technical documentation
• Deliver technical briefings, presentations, and stakeholder updates
• Ensure documentation supports audit readiness and operational transparency

Explore Technical Account Manager IV at IGT. Review requirements and application details.