Technical Account Manager

• Provide white-glove service, technical support, and executive-level communications to customers
• Proactively review a book of accounts
• Resolve escalated technical support cases, conduct issue escalation, recommend training, and communicate procedural and status updates
• Determine technical issue resolutions involving underlying data, hardware, or processes while minimizing user disruption
• Investigate errors and bugs, determine root causes, trace data inconsistencies, and report issues to Engineering
• Build and execute SQL queries for emerging issues and account problem identification
• Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts
• Own account success metrics and orchestrate end-to-end case resolution
• Build and maintain relationships with customers' technical contacts
• Gather updates on upcoming releases to ensure seamless customer experiences
• Oversee Support activities for assigned accounts at a macro level
• Create, follow, and improve account documentation
• Participate in an on-call rotation and facilitate customer upgrades and change management outside normal working hours
• Collaborate with Product, Engineering, and other teams on product requirements, enhancements, process improvements, and industry best practices

Explore Technical Account Manager – Mid-Market, Commercial at Motive. Review requirements and application details.