Technical Account Manager

• Lead, coach, and develop a global team of Technical Account Managers
• Foster a collaborative, accountable, and customer-focused culture
• Provide coaching, performance feedback, and career development opportunities
• Manage team capacity, customer assignments, and workload distribution
• Identify challenges, remove blockers, and advocate for the team
• Promote knowledge sharing, collaboration, and continuous improvement
• Oversee Technical Account Management services for strategic and enterprise customers
• Establish processes, expectations, and best practices for customer engagement, technical account planning, escalations, and internal coordination
• Identify customer risks, service delivery challenges, and opportunities to improve customer experience
• Serve as a leadership escalation point for complex customer situations
• Coordinate with internal stakeholders to drive timely resolution and clear communication
• Partner with Customer Success Managers and account teams to support retention, satisfaction, and growth
• Monitor team performance, customer engagement, and service delivery metrics
• Build relationships with Customer Success, Sales, Support, Consulting, Engineering, and Product teams
• Support strategic account planning, customer retention, renewals, and expansion opportunities
• Coordinate technical delivery resources and resolve operational challenges
• Represent the customer and TAM team in internal discussions
• Contribute to the evolution of Percona’s Technical Account Management program, service offerings, engagement model, and operational processes

Explore Manager, Technical Account Management – TAM at Percona. Review requirements and application details.