Technical Customer Success

• Manage 5 to 15 mature customer accounts across BESS, hybrid and PV portfolios
• Monitor customer KPIs and assess the value customers get from SynaptiQ
• Build and maintain long-term customer relationships aligned with operational and commercial goals
• Identify upsell and cross-sell opportunities, especially extending PV customers into storage and hybrid monitoring
• Define and report success metrics including customer satisfaction, retention and expansion revenue
• Monitor storage performance, degradation, data quality and PV performance trends
• Detect issues early and turn insights into deeper engagement opportunities
• Manage 1 to 3 onboarding projects at a time across BESS, hybrid and PV assets
• Integrate assets into SynaptiQ through data mapping, validation and KPI setup
• Guide clients toward becoming mature, self-sufficient platform users
• Run training sessions and webinars for BESS and PV operations and performance analysis
• Create user guides and training materials for storage, solar and hybrid use cases
• Support customer advocacy through case studies, testimonials and reference calls
• Collaborate with Customer Success, Presales, Support, Product and Development
• Feed customer insights into the product roadmap and help shape SynaptiQ’s storage capabilities

Explore Customer Success Engineer – BESS, Solar at 3E. Review requirements and application details.