Technical Customer Success

• Own the health of the Zendesk queue
• Serve as the first point of contact for critical, high-impact escalations
• Participate in the 24/7 on-call rotation, including weekends
• Coach and mentor Customer Success Engineers
• Help close capability gaps through training, hiring, and documentation
• Lead complex technical investigations, including debugging, source code analysis, and root cause analysis
• Drive process improvements, automation, and AI adoption
• Build trusted senior-level relationships with key Enterprise customers
• Partner with Account Management to identify customer risk early
• Feed support data to Product and Engineering
• Evolve support policies as Tyk scales
• Represent Customer Success Engineering in company-wide initiatives

Technical Customer Success jobs in Colombia

Customer Success Engineer, Pod Lead