Technical Customer Success

• Serve as a trusted technical advisor and primary post-sale technical contact for customers
• Partner with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments
• Guide customers through onboarding, implementation, integration, configuration, and product adoption
• Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity
• Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams for resolution
• Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering
• Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance
• Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence
• Deliver technical training, workshops, enablement sessions, and product demonstrations
• Identify technical risks and adoption blockers and proactively address them with customers
• Help customers optimize their use of Cyolo’s Secure Connectivity Platform and achieve business and security outcomes
• Measure success through customer satisfaction, successful onboarding, increased adoption, reduced technical blockers, renewal support, internal visibility, and cross-functional collaboration

Explore Customer Success Engineer – Europe at Cyolo. Review requirements and application details.