Technical Customer Success

• Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and separating UX friction, model edge cases, and system defects
• Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries
• Triage issues, escalating true engineering problems and resolving others through configuration, prompt refinement, or clear user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create documentation and runbooks to reduce repeat issues and improve resolution speed
• Communicate with precision, professionalism, and empathy
• Support users throughout Mercor’s platform experience, including applications, AI-led interviews, offers, and payments

Technical Customer Success jobs in Latin America

Customer Success Engineer, LatAm