Technical Project Manager

• Own and manage technical planning and execution of customer projects, including greenfield, swap, migration and software upgrade projects
• Prepare end-to-end high-level technical delivery plans for solutions
• Identify products/applications and local third-party hardware/software requirements
• Ensure adherence to the Scope of Work across technical domains
• Help ensure feature specifications align with the defined reference architecture
• Manage Domain Technical Managers and Architects
• Own, resolve, report and escalate technical issues
• Serve as the main customer technical interface
• Provide technical support to the Project Manager
• Interface with R&D

Customer Technical Project Manager

• Create Packet Core domain project delivery schedules
• Support the Project Manager with project schedules and resource management plans
• Define required resources and align resource demand with DDM and TDL
• Initiate, create, and deliver project technical documents
• Deliver Packet Core design documents according to customer and project requirements
• Deliver Packet Core technical project scope, including network function deployment, integration, upgrades, acceptance testing, and system performance evaluation
• Consult project stakeholders on Packet Core technical questions
• Define Packet Core software implementation strategy and network element installation sequence
• Define requirements for new software features and coordinate with R&D and Product Managers
• Manage technical project risks
• Define and implement tools, including automation tools, to improve project execution
• Manage the Packet Core technical team, assign tasks, and control execution
• Schedule and facilitate regular technical project meetings and report status, issues, and plans
• Ensure quality of technical processes and procedures, including customer network interventions and rehearsal testing
• Provide root-cause analysis and corrective and preventive actions for failed interventions or outages
• Manage, consolidate, prioritize, and escalate tickets toward Salesforce, 4LS, and R&D
• Lead upgrade project kickoff calls and discuss requirements, deliverables, exclusions, traffic migration, and maintenance windows
• Define Packet Core software upgrade strategy and target software versions
• Study technical documents, release notes, and compatibility matrices
• Create customer upgrade assessment documents
• Assign network elements for upgrades
• Coordinate maintenance windows with customer and internal stakeholders
• Make decisions on EME calls and relevant escalations
• Coordinate technical delivery communications with customers and stakeholders
• Report weekly project updates to management
• Complete project care handover
• Contribute to improving the SCD Delivery Quality KPI

Technical Project Manager jobs in Ukraine

Customer Technical Project Manager

Packet Core Technical Project Manager