Technical Trainer

• Collaborate with program managers and key stakeholders to identify training needs for new product introductions, updates, and employee knowledge gaps
• Design and develop training materials including presentations, manuals, job aids, e-learning modules, and assessments
• Update training resources to reflect current product features, functionalities, and industry best practices
• Facilitate in-person or virtual training sessions
• Assess training effectiveness through evaluations, feedback, and performance metrics
• Prepare reports on training outcomes, participation rates, and ROI
• Align technical training programs with agency goals in collaboration with People & Culture and Education teams
• Partner with managers to address program and team training needs
• Work with project teams to understand new product details and functionalities
• Contribute to planning and potential implementation of a new LMS and other technical systems, including training, administration, reporting, maintenance, and continuous improvement

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff
• Update existing training materials to reflect changes in new product releases
• Create training presentations, manuals, course outlines, and digital reference materials
• Contribute to improving training documentation and tools
• Maintain current, in-depth knowledge of Genetec products and functionality
• Participate in classroom setup, lab and exam grading, and course question follow-up
• Facilitate instructor-led technical courses using servers, clients, networks, and devices
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS
• Communicate course feedback to internal teams to support process and product improvements
• Convey technical knowledge to audiences ranging from end users to administrators
• Prepare for future training sessions and update training content from a home office
• Travel frequently within the assigned commercial territory and occasionally overseas