Technical Trainer

• Develop and deliver advanced technical training programs for service technicians and field personnel across North America
• Design and update instructor-led, blended, and eLearning courses on vehicle systems, diagnostics, maintenance, and repair procedures
• Develop manuals, job aids, visual guides, and performance assessments
• Incorporate adult learning principles and multimedia tools into training
• Prepare training environments, vehicles, and technical equipment while maintaining safety and functionality standards
• Partner with Operations, Product and Technical teams to identify skill gaps and define training priorities
• Recommend instructional strategies and delivery methods aligned with operational goals, safety standards, and KPIs
• Forecast training resource needs and support training session scheduling and logistics
• Conduct classroom, virtual, and hands-on workshops
• Deliver training focused on diagnostic accuracy, repair quality, safety compliance, program standards, and customer expectations
• Evaluate learner performance and provide constructive feedback
• Conduct follow-up visits or in-field assessments to reinforce learning and close skill gaps
• Measure program effectiveness using assessments, feedback, and operational data
• Analyze performance trends and refine content and instructional delivery
• Recommend process improvements and innovations in training technology or methodology
• Participate in Train-the-Trainer or internal certification programs
• Maintain knowledge of OEM repair standards, diagnostic tools, EV systems, and emerging automotive technologies
• Collaborate with Product & Technical, Business Development, and Operations on product updates, field issues, and service enhancements
• Serve as a technical resource for field readiness, product launches, and root-cause investigations
• Exercise discretion in selecting instructional approaches, developing courses, and prioritizing technical content
• Recommend strategic adjustments to evolving training and business needs
• Travel regularly within the region, spending approximately half of the time traveling by car
• Work between a home office and on the road with teams and customers

Explore Technical Trainer at Club Assist. Review requirements and application details.