Technician

• Provide advanced technical support for GXA clients, resolving escalated service requests and incidents.
• Troubleshoot and resolve issues involving workstations, servers, printers, and applications.
• Provide advanced support for Microsoft 365, Windows OS, and core business applications.
• Configure and support remote access solutions including VPN, RDS, and Citrix.
• Support disaster recovery and backup solutions.
• Perform intermediate-level network support for LAN/WAN, firewalls, VLANs, VPNs, routers, and switches.
• Escalate incidents requiring L3 expertise to senior engineers with complete documentation.
• Respond to RMM alerts and notifications to enable proactive issue resolution.
• Assist with patch management, endpoint compliance, and security tool enforcement.
• Validate system documentation in Autotask and IT Glue.
• Accurately log work as service tickets in Autotask.
• Keep clients informed about incident progress, status changes, and planned maintenance.
• Create and update knowledge base articles.
• Partner with the Service Desk Dispatcher to prioritize and route tickets.
• Uphold GXA technical standards and escalate recurring issues to leadership.
• Resolve incidents and requests within defined SLA targets.
• Contribute to team goals, training, knowledge sharing, certifications, and professional growth.

Explore L2 Technician at GXA. Review requirements and application details.