1-800 WATER DAMAGE

Operations

• Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects
• Supervise and support Project Managers, estimators, technicians, and production teams
• Step into the field as needed to perform or direct advanced restoration work and large-loss projects
• Evaluate losses, develop scopes, establish drying plans, and determine equipment, labor, and resource requirements
• Direct multiple crews and projects during high-volume or CAT events
• Ensure proper documentation, photo logs, moisture records, equipment usage, and job reporting
• Maintain high standards for safety, PPE, property protection, customer service, and workmanship
• Monitor project schedules, labor, equipment, material usage, job costs, and profitability
• Identify operational problems quickly and take ownership of the solution
• Recruit, train, coach, and hold team members accountable to company standards
• Conduct quality-control inspections and ensure projects are completed properly and profitably
• Resolve escalated customer issues and maintain strong customer relationships
• Ensure compliance with company procedures, IICRC standards, safety requirements, and applicable regulations
• Use technology, CRM, estimating, documentation, and project-management systems to improve efficiency and accountability
• Provide ownership with clear reporting on operations, staffing, project performance, profitability, and opportunities for improvement

General Manager – Operations