Cloud Engineer III

11:11 SYSTEMS

. Deliver phone and email support services to meet 11:11 Systems’ service-level commitments .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in VMware and Veeam administration, with a strong focus on managing scalable virtualized infrastructures and delivering exceptional customer support. Proficient in incident management, collaboration with internal teams, and adherence to service-management best practices.

Highest-signal resume keywords

VMware AdministrationVeeam AdministrationIncident ManagementCustomer SupportVirtualization Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VMware Management ToolsVCenterVCloud DirectorVMware Configuration ManagerVirtualization TechnologiesAWSBaaSIaaSDRaaSTroubleshooting

Soft Skills

Excellent Communication SkillsDetail-OrientedGoal-OrientedPositive AttitudeProfessional Growth Aptitude

Tools & Technologies

Ticketing SystemsCloud Infrastructure ServicesData-Handling ProceduresService-Management Best Practices

Industry Keywords

Enterprise Cloud InfrastructureDisaster RecoveryTechnical SupportCompliance TrainingData Privacy Practices

Tech Stack

Tools & technologies

AWSCloudOpenStackVMware

About the role

Key responsibilities & impact

Deliver phone and email support services to meet 11:11 Systems’ service-level commitments
Triage incoming support tickets for Enterprise Cloud Infrastructure and Disaster Recovery customers
Act as an escalation point for L1/L2 Cloud Support Engineers
Resolve customer problems, including participation in an after-hours on-call rotation
Escalate and collaborate with Operations, Development, and other internal teams
Take ownership of incident tickets within the area of responsibility
Follow service-management best practices
Deliver superior customer service and maintain professional relationships
Own ticket escalations and ensure consistent follow-through
Mitigate support-related incidents and problems
Collaborate with vendors for support needs
Ensure escalated customer tickets are addressed and referred to vendor support when needed
Manage ticketing systems
Handle company data and information according to data-handling agreements, procedures, and policies
Review and follow company policies, data-privacy practices, annual compliance training, and policy acknowledgements
Perform additional duties as assigned
Report to the Manager of Service Operations

Requirements

What you’ll need

4+ years of recent experience as a technical, hands-on enterprise VMware / Veeam administrator
Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager
Experience managing scalable, highly available, mission-critical virtualized VMware infrastructures
Experience implementing and managing multiple virtual environments
Solid understanding and experience with virtualization technologies such as VMware, OpenStack, and AWS
Understanding of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS
4+ years of experience as a technical support representative with extensive hands-on troubleshooting
Excellent communication skills, high energy, positive attitude, and aptitude for professional growth
Detail- and goal-oriented, with demonstrated technical knowledge and consultative skills
Ability to pursue positive outcomes for assigned tasks independently
Must be legally eligible to work in the assigned region without visa sponsorship
Ability to perform each essential function satisfactorily
Reasonable accommodation may be made for qualified individuals with disabilities

Benefits

Comp & perks

Full-time employment
Participation in an on-call after-hours rotation